Damaged or wrong items
If your order arrives damaged or you receive a wrong item, message us on WhatsApp within 48 hours of delivery with your order number and an unboxing video. We will send a free replacement or issue a full refund.
Returns
As candles are personal-use and fragrance products, we do not accept returns of used or lit candles, or returns for a change of mind.
Cancellations
You can cancel an order before it is dispatched by contacting us on WhatsApp. Custom / bulk orders cannot be cancelled once production has started.
Refunds
Approved refunds for UPI payments are sent back to the same UPI ID / bank account within 5–7 working days.